Privacy Policy
Who we are / how to contact us
Privacy Contact: absoluterelativityproject@gmail.com
Location: Vancouver, British Columbia, Canada
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If you have questions, requests, or concerns about privacy, contact us using the details above.
Personal information we collect
A) Information you provide
We may collect information you provide directly, such as:
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Contact details: name, email address
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Billing details: billing address (if required for payment processing/tax)
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Order details: what you purchased, order confirmations, transaction IDs
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Communications: messages you send us (support requests, inquiries)
B) Information collected automatically
When you use the Site, we may automatically collect:
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Device and usage data: browser type, device type, pages viewed, approximate location (e.g., city/region), referring pages
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Identifiers and log data: IP address, timestamps, error logs
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Cookies and similar technologies to help the Site function and to understand usage (see “Cookies” below)
C) Payment information
Payments are processed by third-party payment providers (for example, a payment processor connected to our website platform). We typically do not receive or store full payment card numbers. We may receive limited details such as payment confirmation, last four digits, card brand, and transaction identifiers (depending on the provider).
How we use personal information
We use personal information to:
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Provide the Site and services, including processing purchases and delivering digital downloads
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Send purchase confirmations and delivery emails
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Provide customer support (for example, download troubleshooting)
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Maintain security, detect fraud/abuse, and protect the Site
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Improve and optimize the Site (e.g., understanding what pages are useful)
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Send updates you request or opt into (for example, emails you subscribe to)
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Comply with legal obligations and enforce our terms
Consent and your choices
By using the Site and providing information, you consent to our collection, use, and disclosure of personal information as described in this policy, subject to applicable law.
Marketing emails
If you subscribe to emails, you can unsubscribe at any time using the link in the email (or by contacting us).
Withdrawing consent
You may withdraw consent to our collection, use, or disclosure of your personal information by contacting us. If you do, we will tell you about any likely consequences (for example, we may not be able to deliver purchases, maintain an account, or provide support).
How we share personal information
We may share personal information with:
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Service providers who help operate the Site (website hosting, ecommerce tools, email delivery, analytics, security)
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Payment processors to process transactions
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Legal and compliance recipients if required by law, regulation, court order, or to protect our rights and safety
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Business transfers if we undergo a reorganization, merger, or sale (information may be transferred as part of that transaction)
We do not sell your personal information.
Cookies and analytics
We use cookies and similar technologies for:
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essential site functionality (e.g., shopping cart, secure sessions)
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performance and analytics (understanding how visitors use the Site)
You can control cookies through your browser settings. Note that disabling certain cookies may affect how the Site functions.
(If you publish a separate Cookie / Tracking Notice page, you can link it here.)
International storage and processing
Our website platform and service providers may store or process personal information in Canada and/or other countries (commonly the United States). Privacy laws in those locations may differ from those in your province/country.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, disclosure, copying, or modification. No method of transmission or storage is 100% secure.
Data retention
We retain personal information only as long as needed for the purposes described in this policy, including:
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fulfilling purchases and providing support
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maintaining records for legal, tax, or accounting requirements
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protecting the security and integrity of the Site
Access and correction requests
You may request access to personal information we hold about you, and request correction of inaccurate information, by contacting us.
Third-party links
The Site may include links to third-party websites and services. Their privacy practices are governed by their own policies, not ours. We encourage you to review those policies before providing personal information to third parties.
Children’s privacy
The Site is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us and we will take appropriate steps.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. Your continued use of the Site after changes means you accept the updated policy.